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Community Member

2 lines auto answer

Hello, I hope this is a simple question. We have some phones with two seperate lines on them. The primary extention and a secondary shared extention. If the secondary extention rings, the user would like to be able to pick up the phone, but not have it automatically answer the second extention, they would like to have to press the button to answer the secondary extention. Is this possible? We are on Callmanager 4.13, I've disabled autoanswer feature, but this does not seem to do anything. Thanks

2 REPLIES
Silver

Re: 2 lines auto answer

I think disabling autoanswer should work out

Silver

Re: 2 lines auto answer

Set the CallManager Service Parameter "Always Use Prime Line" to True.

Regards,

Anup

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