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2 subscribers, 1 extension

I have a situation where there are two subscribers and somehow they are both assigned the same extension. When the extension number is change on either one, the other will pick up the change.<br>Any ideas of what is going on?<br>Sabas Chois<br><br><br>schois


Re: 2 subscribers, 1 extension

This sounds like a "cross linked" subscriber which was a problem on a couple of 2.x versions. Basically somewhere along the line a subscriber creation failed and left the subscriber template pointing at the subscriber's primary call handler that failed to create. After that if you added another user with that template, it'd end up pointing at the same primary call handler (this is where the extension is defined).

If you run dbWalker off AnswerMonkey it'll find all such cross linked problems (I'm betting you have more than one). It should also point out which templates might be corrupt. It can't fix them for you automatically but you can get a full list. The thing to do is to create new templates, delete the cross linked subscriber and reimport them again using a new (clean) template.

Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems (new page for Unity support tools and scripts)

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