2nd line incoming call

[rgardeck]

Please Help. We have 7960s integrated with CM 3.3. When a user is on a call on their main line, and a 2nd call comes in on their second line, the caller ID does not show up on the screen for that 2nd incoming call. It was working fine for about 3 months, then all of a sudden it stopped. Do you have any fixes for this?

[munatara]

The problem is likely related to the phone load. Has there been load change in your network? What's the phone load you are using?

[rgardeck]

Sorry, these phones are brand new to me. Where would I find what time of phone load we are using? I do know that we had a memory and flash upgrade to our router recently to clear our echo issue that we were experiencing.