Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

2nd line incoming call

Please Help. We have 7960s integrated with CM 3.3. When a user is on a call on their main line, and a 2nd call comes in on their second line, the caller ID does not show up on the screen for that 2nd incoming call. It was working fine for about 3 months, then all of a sudden it stopped. Do you have any fixes for this?

Cisco Employee

Re: 2nd line incoming call

The problem is likely related to the phone load. Has there been load change in your network? What's the phone load you are using?

New Member

Re: 2nd line incoming call

Sorry, these phones are brand new to me. Where would I find what time of phone load we are using? I do know that we had a memory and flash upgrade to our router recently to clear our echo issue that we were experiencing.

CreatePlease to create content