2nd Line with different attendant message?

[kimberly]

Can you have a 2nd company # (1st number points to the Opening Greeting call handler)answer with a different greeting (call handler)?<br><br>For example, if people call 212-5700, the normal Opening Greeting call handler answers. If people call 866-333-555, a different greeting plays for them somehow (& maybe different menu options available for them).<br><br>Thanks,<br><br>Kimberly<br><br><br><br>

[Anil Verma]

Yes you can do this, provided the ANI information comes to Unity right.
You will need to create a new rule and trigger it based on the ANI information to go to the new Call Handler that you have created.

Anil Verma
Cisco Systems
anilve@cisco.com

[kimberly]

The ANI info coming to Unity correctly depends on what? Whether the ANI information is programmed in the gateway correctly?

Once that is done, simply create a rule in Unity stating what? I know the rule will point those calls to a different call handler. But what else does the rule need to say?

[Anil Verma]

All your questions are answered in the Unity system admin guide. Check out Chapter 21 of the Guide for Unity 3.0(1). It is also available on CCO at -
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/sag301/index.htm

Here is the link to all Unity documentation on the web -
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm

The guides are also available in the documentation directory on the CD#1 shipped with Unity.

Anil Verma
Cisco Systems
anilve@cisco.com

[kimberly]

Thanks Anil