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3.1.3 runtime error

when trying to add a new subscriber I get the following error dialog box:<br>A runtime error has occurred. Do you wish to debug?<br>Line 2040<br>Error: 'Servers.GetServerByName(...)' is null or not an object<br><br>If I select no debug, some of my fields are not populated like server and mailstore.<br><br>Is this a domain rights issue or something else.<br><br>Thanks,<br>Bob<br><br>

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4 REPLIES
Gold

Re: 3.1.3 runtime error

Is the Global Catalog (GC) server that Unity is pointed at healthy? You can find the server that Unity is pointed to in the registry.

HKEY_LOCAL_MACHINE\SOFTWARE\Active Voice\Directory Connectors\DirSynchGlobalCatalog\1.00\Directory\DefaultGlobalCatalogServer

If this server is down or not a GC anymore you will want to edit this key so that it points at a valid GC.

Keith

Keith Chambers
Diagnostic Engineer
Voice Network Team, San Jose
Cisco Systems, Inc.

Anonymous
N/A

Re: 3.1.3 runtime error

We found that the DNS was messed up and we could not resolve to ourselves or others. This was fixed but we are still having issues. We have a reboot scheduled.

Gold

Re: 3.1.3 runtime error

We do use the FQDN for the server rather than the IP address so that could cause the issue.

Keith

Keith Chambers
Diagnostic Engineer
Voice Network Team, San Jose
Cisco Systems, Inc.

Anonymous
N/A

Re: 3.1.3 runtime error

Fixed. It was a DNS issue and a reboot.
Thanks.

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