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New Member

3rd Party CTI/TAPI/JTAPI applications

I'm curious as to what applications people are using to extend Call Manager 3.0x

I'm looking for CTI/TAPI/JTAPI applications, for unified messageing, call center apps, screen pops, etc.

I'm also interested in what people are using to aid in administration of Call Manager, such as the Prognosis product, compaq rib boards, compaq insight manager, SNMP management, sql scripts, billing software, etc.

I'd be happy to share what we are doing in greater detail, if anyone is interested.

Thanks,

Tim Medley - CCNP-Voice

Network Architect

VoIP Group

iReadyWorld

2 REPLIES
New Member

Re: 3rd Party CTI/TAPI/JTAPI applications

http://www.cisco.com/pcgi-bin/ecoa/Search?choose_category=EVBU&the_examples=Select%20All&the_examples1=Select%20All

Here u'll find the information concerning the AVVID ecosystem and partnership program. (Unified Messaging solutions, billing ...etc)

These companies use the CTSP (Cisco TAPI Service Provider or JTAPI) in order to communicate with the CM.

Concerning the administration u have an optional module in CW2000 that's voice manager.

For billing, i know an application from MindCTI that's in the Cisco AVVID Ecosystem.

New Member

Re: 3rd Party CTI/TAPI/JTAPI applications

We use products from www.arcsolutions.com in the UK. They have some very good operator console and call centre apps. They also have various screen-pop apps.

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