Re: 41/61/70 Tone Generator softkey not showing during test call
To enable the tone generator, type **3 on the Cisco IP Phone 7960 or 7940 keypad while the phone is not on a call.
Note: From Load #P0030301ESP5, you need to unlock the phone first, then you can press **3. You need to be careful because if you press **# **3 consecutively you will reset the phone (because of the **#** sequence). Therefore, you need to press **#, make a call, then press **3.
2. This enables the Tone softkey for as long as this phone is registered to Cisco CallManager.
3. Place a call to the source of echo.
4. Once the call is established, press the i button twice.
5. This brings up the statistics for the call.
Note: If pressing **3 worked, you should have a Tone softkey available. Press the Tone softkey and the phone begins to generate a 1004 Hz tone at -15 dB. The only way to stop the tone is to end the call.
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