Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

6608 PSTN disconnect problems

We've just upgraded to 3.3.2 SPC and are using a Cat 6000 (6608 E1) for PSTN access. When an external caller hangs up, the line is not disconnecting, instead we get the Telco disconnect message (e.g: the other person has cleared).

This is causing big problems with voicemail as when someone hangs up during the greeting Unity carries on and records the disconnect message.

Does anyone have any ideas how to resolve this?

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: 6608 PSTN disconnect problems

It seems that we were hitting a disconnection problem addressed in CSCdy64805 and CSCea75653.

Apparently, you need to make sure that the Service Parameter: "Retain Media On Disconnect With PI For Active Call" is set to 'False'.

We were running 3.2, and this parameter was not present, so we had to apply an ES that TAC supplied.

After we did, the parameter was available to set to 'False', and all worked ok.

Hope that helps.

6 REPLIES
Anonymous
N/A

Re: 6608 PSTN disconnect problems

New Member

Re: 6608 PSTN disconnect problems

I had exactly the same problem a while back. TAC helped me resolve the problem. I'll post the fix we used as soon as i can.

New Member

Re: 6608 PSTN disconnect problems

It seems that we were hitting a disconnection problem addressed in CSCdy64805 and CSCea75653.

Apparently, you need to make sure that the Service Parameter: "Retain Media On Disconnect With PI For Active Call" is set to 'False'.

We were running 3.2, and this parameter was not present, so we had to apply an ES that TAC supplied.

After we did, the parameter was available to set to 'False', and all worked ok.

Hope that helps.

New Member

Re: 6608 PSTN disconnect problems

Thanks for the update, I'll let you know how I get on..

New Member

Re: 6608 PSTN disconnect problems

Brilliant .. based on the information you gave me, we have now obtained and loaded 3-3-2es62 from TAC. Which has solved our problem (adding the extra service parameter)..

New Member

Re: 6608 PSTN disconnect problems

Great news. Glad it worked.

174
Views
0
Helpful
6
Replies
CreatePlease login to create content