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New Member

7902g & call pick up

Do you know if is possible to use call pick

with 7902g and if yes how to implement it?

Thanks

3 REPLIES
Hall of Fame Super Red

Re: 7902g & call pick up

Hi Alessandro,

It is possible to use Call Pickup with the 7920. Have a look at the following;

Redirecting a Ringing Call to Your Phone By Using Call PickUp

Call PickUp allows you to redirect a call that is ringing on a co-worker's phone to your own phone so you can answer it. Your system administrator can set up a Call Pickup group for extensions that share call handling responsibilities.

When you want to answer calls to phones that do not belong to your Call Pickup group, you need to have the call group pickup code.

If you want to...

Answer a call that is ringing on another extension within your call pickup group

1. If the PickUp softkey is available, press it. (You might have to press > to see PickUp).

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

----------------------------------------------

If you want to...

Answer a call that is ringing on an extension outside your Pickup group;

1. If the GPickUp softkey is available, press it.(You might have to press > to see GPickUp).

2. Enter the group pickup code.

If your phone supports auto-pickup, you are now connected to the call.

3. If the call rings, press Answer to connect to the call.

-----------------------------------------------

If you want to...

Answer a call that is ringing on another extension in your group or in an associated group

1. If the OPickUp softkey is available, press it.(You might have to press > to see OPickUp).

If your phone supports auto-pickup, you are now connected to the call.

2. If the call rings, press Answer to connect to the call.

-----------------------------------------------

Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group.

Pressing PickUp and GPickUp connects to the call that has been ringing for the longest time.

Pressing OPickUp connects you to the call in the pickup group with the highest priority.

If you have multiple lines and want to pick up the call on a non-primary line, first press to switch to the desired line, then press a Call PickUp softkey.

From this good 7920 doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_chapter09186a0080647227.html#wp1013078

Assign the 7920 to the appropriate Pickup Group and add the Pickup Softkey via; (Configuring Softkey Templates for the 7920)

To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco CallManager Administration. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To assign a softkey template to a phone, use the Softkey Template field in the Cisco CallManager Administration Phone Configuration page.

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008047f982.html#wp1059481

Hope this helps!

Rob

Please remember to rate helpful posts.....

New Member

Re: 7902g & call pick up

Rob thanks,

but the question is referred to 7902 not to 7920.

Hall of Fame Super Red

Re: 7902g & call pick up

Hi Alessandro,

Well, If I could only read, that may have been a great answer :}

The 7902 does not support Call Pickup (sorry!)

Have a look at the Feature Matrix in the attched doc;

Cisco IP Phone Model 7902G, 7905G, and 7912G Administration Guide for Cisco CallManager Release 4.0 and later

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a008020c624.html#wp1045676

Hope this helps!

Rob

Please remember to rate helpful (accurate :)) posts....

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