First step should be to verify you have the correct voicemail profile selected under the phones directory number configuration. If that is set to none it is possible that the messages key would not work. If you have the correct voicemail profile selected be sure the voicemail profile is assocatied with the correct voicemail pilot. If the profile is associated with a valid voicemail pilot number then try dialing the pilot number directly from the phone and see if the call reaches Unity.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...