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Community Member

7912 LEDs Stuck On, Phones Dead

I have 2 7912s with the red and green LEDs stuck on at power up, no display. I can't enter any reset commands. Has anyone seen this before? These were spares that had never been powered up til now.

Thanks for any suggestions!

4 REPLIES
Silver

Re: 7912 LEDs Stuck On, Phones Dead

Are you sure they are set-up in call manager? They may not be registering. Check the following website for detailed troubleshooting and repair advice.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a0080473893.html

Hope this helps.

Steve

Community Member

Re: 7912 LEDs Stuck On, Phones Dead

Yes, they are there. The phones go straight into this immediately at power-up, which is not the behavior of undefined ip phones anyway.

Thanks!

Bronze

Re: 7912 LEDs Stuck On, Phones Dead

Hi,

I've had a phone doing exactly this. I send it back to Cisco. Dead on arrival.

This is not a misconfiguration issue. Phone doesn't do or start doing anything and cannot be interacted with.

Erik

Community Member

Re: 7912 LEDs Stuck On, Phones Dead

That's what TAC said, RMA'd the phones today, thanks!

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