7914 Expansion module - all lights are solid red

[superduperlopez]

Hi,

I am trying to get an expasion module 7914 to work with my 7960.

These are some extracts from my config:

CONFIG (Version=4.0(1))

=====================

Version 4.0(1)

Cisco CallManager Express

load 7914 S00104000100

load 7960-7940 P0030702T023

At the moment when I go into the ephone with the expansion module, I can NOT enter the "add-on 1 7914" command. It is simply not available and not listed when I do a "show a?" command under the ephone

It seems to me that I am using the correct firmware but I can't get the expansion module to do anything. It simply sits there with a blank screen and all the buttons lighted in solid red.

The 7960 attached to it is working properly.

Any ideas why this is happening?

Thank you

[superduperlopez]

Forgot to mention.......

maybe this helps....

the router is a 2811 with Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(4)XC

Again, Thank you for any help

[chartford]

I have experienced this before. Do you have this command in your CME? tftp-server flash:S00104000100.sbn

[tnooning]

The command is actually 'type 7960 addon 1 7914'.

[Tommer Catlin]

If you don not plug a power supply into the 7914, it will not work. Not sure if you have that already. the phone will work on POE, but the attached 7914 will only work with a power supply.

[mlevenstein]

I am responding because we also had difficulty getting our two 7914 expansion modules to work with our 7960.

I'm not sure I understand your problem with configuring the ephone. Are you using a telnet into the CME gateway and the CLI (Command Line Interface). I would do it that way, not through any kind of browser or GUI.

You will need to log in in enable mode and then

CME# config t

CME# ephone

CME# type 7960 addon 1 7914

Hope this helps some... Try TAC if all else fails.