cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2217
Views
0
Helpful
5
Replies

7914 Expansion module - all lights are solid red

superduperlopez
Level 1
Level 1

Hi,

I am trying to get an expasion module 7914 to work with my 7960.

These are some extracts from my config:

CONFIG (Version=4.0(1))

=====================

Version 4.0(1)

Cisco CallManager Express

load 7914 S00104000100

load 7960-7940 P0030702T023

At the moment when I go into the ephone with the expansion module, I can NOT enter the "add-on 1 7914" command. It is simply not available and not listed when I do a "show a?" command under the ephone

It seems to me that I am using the correct firmware but I can't get the expansion module to do anything. It simply sits there with a blank screen and all the buttons lighted in solid red.

The 7960 attached to it is working properly.

Any ideas why this is happening?

Thank you

5 Replies 5

superduperlopez
Level 1
Level 1

Forgot to mention.......

maybe this helps....

the router is a 2811 with Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(4)XC

Again, Thank you for any help

chartford
Level 1
Level 1

I have experienced this before. Do you have this command in your CME? tftp-server flash:S00104000100.sbn

tnooning
Level 1
Level 1

The command is actually 'type 7960 addon 1 7914'.

Tommer Catlin
VIP Alumni
VIP Alumni

If you don not plug a power supply into the 7914, it will not work. Not sure if you have that already. the phone will work on POE, but the attached 7914 will only work with a power supply.

mlevenstein
Level 1
Level 1

I am responding because we also had difficulty getting our two 7914 expansion modules to work with our 7960.

I'm not sure I understand your problem with configuring the ephone. Are you using a telnet into the CME gateway and the CLI (Command Line Interface). I would do it that way, not through any kind of browser or GUI.

You will need to log in in enable mode and then

CME# config t

CME# ephone

CME# type 7960 addon 1 7914

Hope this helps some... Try TAC if all else fails.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: