I added a 7914 to a7971G phone and the side car is not displaying the phone button template assigned to the device. I do have the phone template assigned and configured in CM and also have the expansion module configured in CM as well. I have rebooted and reset the phone. Side Car lights are all red. Is there a CM Service related to this that I can try to restart?
Thank you for your response. I tried everything you suggested and then some. I decided to reset the phone to factory defaults and have it reload the firmware. After doing this, the expansion module came up fine and is working great. Thank you for the assistance.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...