Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 
New Member

7914 Expansion module

I don't know to configure 7914 expansion module in a Cisco ip phone 7960. Only one green light is in this module and I have selected it in the 7960 Cisco ip phone configuration but now I don't know how I can add more speed dials in the 7914 expansion module.


Re: 7914 Expansion module

Under the 7960, select how many 7914s you have, click update. Go to Device, Device settings -> Phone button template. Copy an existing 7960 template and rename it as 7960with7914 or something informative.

You should 34 line entries with a dropdownlist box on each. You can drop down on the list box and select any button on the 7914 (lines 7 through 34, if you have two 7914s or 7 through 20 if you have one 7914). Save this template and go back to your phone and select this template.

In your case since you need speed dials, set button 7 through 20 as speed dials.



PS: please remember to rate posts@!

New Member

Re: 7914 Expansion module

I have done all what you say me but the speed dials that I added don't appear in the expansion module.

Only a green light is on.


Re: 7914 Expansion module

Please see the following link for details on adding speed dials.

Hope this helps. If so, please rate the post.


New Member

Re: 7914 Expansion module

I already know it. Your answer it is not helpful.

Anybody can help me?.



Re: 7914 Expansion module

perhaps you can double check your LOAD that the phone and 7914 are using.

these of course depend on your version of CCM.

if you're running CCM 4.13 these loads work great:

7960 - P00307020200 or P00307020300

7914 - S00104000100

CreatePlease to create content