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7914 expansion module

I have a 7960 phone with two 7914 expansion modules. The speed dials on the expansion modules work great. The only problem that I am having is that the buttons on the expansion module will not light up. So my receptionist is unable to see who is on the phone and who is not.

3 REPLIES
New Member

Re: 7914 expansion module

I am using call manager ver 4.1

Re: 7914 expansion module

You need to setup those buttons on the 7914 as shared line appearances.

Bronze

Re: 7914 expansion module

Like Shaky said, you need to create share line at expansion module at receptionist desk.

Also, if you still dont see the light up, then it has same problem as me after upgrade Firmware at 7960.

So you have to use the old firmware to load on the phone.

GO to CCM administrative page --> Device --> Phone --> under Firmware Load Information (I use P00307020200 now.)

Make sure this "P00307020200" in at C:\Program Files\Cisco\TFTPPath

Please rate the helpful posts.

Ken

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