My attendant has a shared line presence on her 7914 for all the users here just so that she can see if users are on the phone. the problem is that when a user puts a call on hold she sees that on her phone and sometimes when the main number here rings she will pick up the call on hold by accident. Doing some research it looks like CME has a monitor mode that just looks at line presence. im running CCM 4.2 is there a way i can do that here?
No there is no option for a Monitor line on CCM 4.2 to my knowledge. The best thing I can offer as a suggestion is to disable auto pickup on all lines except for the Primary. I had a couple hundred secretaries with upwards to 20 lines each and this resolved this issue. Most operators are used to pushing a button to select a line anyway.
You can set this on the Cluster by doing the steps below.
From the Service menu, choose Service Parameters.
Choose Publisher CallManager Server > Cisco CallManager service.
Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose True for this parameter, and click Update.
Here is a link to another post Rob had suggested on.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...