I have a receptionist with multiple shared lines on her 7914 that is attached to a 7960g. We are using CCM 4.1.3. Below is the documentation info for the lights on the 7914.
Off-dark Line available
Green-steady Line in use by you
Red-steady Line in use by someone else
Amber-flashing Line ringing
Green-flashing You have the call on hold
Red-flashing Someone else has the call on hold
The last one (Red, flashing Someone else has the call on hold
) does not work. I have not found any information stating you have to configure a setting on the CM to make it work. Instead of it flashing red when the person that the line is tied to puts it on hold the receptionist's 7914 light flashes green as if she had put it on hold. This is causing her to pick up the line sometimes because she thinks she may have put it on hold. On her 7914 the lines only appear they do not ring.
I think that Tom is onto something here. Did you check the device defaults to see what firmware the 7960's are running. There were a number of lamp related bugs (7960 with 7914) fixed by P00307020400.
The other thing that you might try is turning on the Privacy feature for these shared lines. I think this would prevent the inadvertant picking up of shared lines (by the receptionist) that have already been answered by the prime user.
You are both right about the privacy but that is not an option in this case. The recept. with the 7914 still needs to pick up the call sometimes if the other person puts it on hold due to the nature of the facility.
I will double check the firmware because you are both right about the bugs with lights on the 7914 being fixed with P00307020400. So it looks as if you 2 have sent me in the right direction.
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