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New Member

7914, Problems with "Hold" and "Transfer" appearance

We have a site that is experiencing problems with the line appearances on the 7914s that the assistances have in order to view their manager's extensions.

The Line text label is configured for "Name + DN" so the assistant can keep track of the lines when they ring and the CID appears next to the LTL.

When the call is picked up via the 7914 and transfered, the line text label on the other 7914's in the office change from displaying the "Name + DN" to the name of the person who transfered the call.

This is very confusing for the staff who is trying to keep track of the calls and who they are for.

Is there any way to prevent this from happening, or alternatively, to have line text label appear ALL the time and never CID or the transfering partys name appear??

Thank you for any help or assistance with this!

1 REPLY
New Member

Re: 7914, Problems with "Hold" and "Transfer" appearance

Any ideas? I'm guessing this is a "feature" that cannot be changed?

Thanks

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