Customer has 2 receptionists each with a 7961 + 2 7914's on each phone. On these 7914's are 2 shared lines for each partner in the office (lines 1 & 2 respectively).
A call comes in on a partner's phone and is displayed properly on the 7914. The receptionist answers this line without issue.
However, when she attempts to place the call on hold, the HOLD softkey does not appear. IF she answers a call on any line on her 7961 HOLD appears. It is only when she answers a call on any line on the sidecar.
Is there a SoftKey configuration that has to be changed on the 7914's to allow it to use the same softkeys as the 7961?
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