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7914 shared lines

Goodday all,

My customer is experiencing a problem on CCME ver 3.3 when a shared line call is answered on 7914. The user's phone keeps on ringing even when the call has been answered and terminated by the 7914 operator.

Thank you in advance.


Community Member

Re: 7914 shared lines

Hi All,

Please, anyone with suggestions.

Thank you.

Hall of Fame Super Red

Re: 7914 shared lines

Hi Zipho,

Has this been configured as a true Shared Ephone DN? It sounds to me like perhaps this is setup more like a Dual line Ephone DN and that there is actually a second call coming into the user after the first call was answered on the 7914. Can you check this out;

Shared Ephone-dn

A shared ephone-dn has the following characteristics:

Appears on two different phones but uses the same ephone-dn and number.

Can make one call at a time and that call appears on both phones.

Should be used when you want the capability to answer or pick up a call at more than one phone.

Because these phones share the same ephone-dn, if the ephone-dn is connected to a call on one phone, that ephone-dn is unavailable for other calls on the second phone. If a call is placed on hold on one phone, it can be retrieved on the second phone. This is like having a single-line phone in your house with multiple extensions. You can answer the call from any phone on which the number appears, and you can pick it up from hold on any phone on which the number appears.

From this good doc;

Hope this helps!


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