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7920 Configuration Utility Error Connecting To Phone

Using the 7920 Config Utility 3.0. I have my 7920 phone Im trying to program... The system goes ONLINE to the phone just fine, but when I try to export the config to the phone, I get an ERR 300 "TFTP FAILS IN IMPORTING CONFIGURATION FILE." Then TFTP Server Port Number:69 , Connection Reset By Phone.

I cannot get it to work and its very frustrating... any help is appreciated!!!


Re: 7920 Configuration Utility Error Connecting To Phone


1.What version of CM do you have. ??

2.Is the "Cisco 7920 USB" showing up under Network Adaptors in the Device Manager ?

3. Can you check that under network properties for the 7920 , the firewall is not enable.

If so , please remove it and let me know the outcome.

4. Can you try using DHCP on the NIC USB ??? Also are you running any TFTP service that

may be using port 69?? The Configuration Utility has limited DHCP server capabilities. If the USB interface of the Cisco Wireless IP Phone 7920 is set to DHCP, the IP address should be 192.168.1.X to allow network communication between the Cisco 7920 Wireless IP Phone and the PC.

5. You could be running into on of the above Software Defects [ not 100 % sure ]...

CSCeb11287 CU crashes, using firmware upgrade button before import finish

CU crashes, imported config file size CSCeb11290exceeds TFTP internal buffer



New Member

Re: 7920 Configuration Utility Error Connecting To Phone

I have the same error messages while using both 7920 Configuration Utility ver. 2.0 and 3.0. The same time with the ver. 1.09 I can export/import everything except SpeedDial and PhoneBook.

7920 Firmware Version: 7920.3.3-01-06

Software: 12.4(9)T / CME 4.0(0)

Cisco 7920 USB: IP Address Subnet Mask

Windows Firewall is off, no another tftf is running on PC.

I?ll appreciate greatly any help/suggestions.


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