7936 - 2 Callesr Dial in, Conference them together
Hello, I'm having an issue and wondering if it's by design or actually a bug.
So, if we have a 7936 conference phone. An outside caller dials the conference phone number, we answer it just fine. Another outside caller also dials the confernece phone number, we answer it, the first caller goes on hold and we can speak to the second caller.
Now, we want to join the conference phone, with the first and second caller into one conference call. We go to menu, caller options, join, and nothing happens, the display just goes to the main window. One caller stays on hold, the other caller is active.
The join feature does not work on the 7936, however, the same process does work with our other ip phones (7912, 7941, 7961 and 7970's).
Re: 7936 - 2 Callesr Dial in, Conference them together
The fixes should be cumulative, so the fixed in version showing 4.1.2 should carry over to 4.1.3sr3.
I looked into this a little further and noticed that this bug is actually associated with the 7935/7936 phone firmware and has been there since at least the 3.0.9 version and carries through the 3.0.10 and into the newest 3.0.11 7936 firmware.If you check out the "Read-me" for 3.0.11 it still shows this "Join" feature not working as an open Bug.
Perhaps you should contact TAC to see if this is actually fixed.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...