I have been looking through the docs on cisco's site on programming the softkeys. I thought that softkeys could be programmed anyway you want.
Offhook 4 buttons
onhook 4 buttons
connected state 4 buttons
When the phone is in the offhook state, is there no way to change first 4 buttons? Example:
Right now, I show on my phone:
Redial New Call CallBack CfwdALL
My endusers, not being smart with a new phone, hit the redial button and the speaker turns on and starts to redial. In an open office enviroment, this is not really the best option. Redial is a needed feature though.
Can the buttons be reprogrammed for:
Missed Calls Received Calls Placed Calls
(sort of shortcuts instead of going to the "directories buttons, then select 1,2,3, etc)
You can definitely rearrange the buttons, remember however that you cannot modify the layout for the standard default templates. You will need to copy and rename them, then go to Configure Softkey Layout link in the upper right corner, From there you can select the call state and add/remove/modify the layout.
As to the shortcuts for Directories that cannot be done.
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