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New Member

7940 IP phone, cannot edit "Line Text Label" on DN

Hi,

I have three diferent type of IP phones that 7960, 7940 and 7912. I want to set the "Line Text Label" for the DN. I can change for 7960 and 7912 but cannot for 7940. shows "Not available on this device". any idea ?

- CCM 3.3(2)

- 7940 load file=P00305000101

Thanks,

4 REPLIES
Silver

Re: 7940 IP phone, cannot edit "Line Text Label" on DN

You might be hitting this bug

CSCeb37182 Bug Details

Headline Line Text Label Feature Not available on this device

Symptoms:

Line Text Label filed for all lines on 7940 phones show as "Not available on this device."

Conditions:

Server has 3.3(2)DevPack05 or cmterm-7912g.P009.3-3-2 installed.

Workaround:

Contact Cisco TAC until a permanent fix can be made available.

New Member

Re: 7940 IP phone, cannot edit "Line Text Label" on DN

Hi:

i want use the Line Text Label, where can i find this option?

Thanks,

New Member

Re: 7940 IP phone, cannot edit "Line Text Label" on DN

Contact TAC to get the proper files. Details for workaround:

Workaround:

get 3 files dbinstall.dll, dbinstalltest.exe, product_36.csv place them in c:\temp on the publisher CCM server. from the CCM server (console or TS session) open dbinstalltest.exe populate correct values for Server - publisher name database - current CCM database username - sa password - sa password

then click "install csv file" the 5th button up in the 2nd column click browse and select the file C:\temp\Product_36.csv then click OK.

Then restart the "IIS Admin Service" on the Publisher. The "Line Text Label" should then be available for 7940 phones. Wait 5 minutes and restart IISAdmin on the subscribers so all servers see the new change.

This does not cause a call processing outage. Restart of IIS will cause a momentary webpage outage.

New Member

Re: 7940 IP phone, cannot edit "Line Text Label" on DN

BTW...performed the proceeding fix at a customer site with no issues at all. However, line text needed to be entered again manually, or pulled in as a CSV import.

Line text label is available at the actual phone/line configuration page. Go To "Device", "Phone", and select the line in question, about 3/4 down the page is "Line Text Label"...fill in the blank with your required text and restart the phone.

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