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7940 Phone and CCMUser configured Speed Dial Group

I have a speed dial group configured within the CCM User services page for a particular user. Within the speed dial group, I have numbers, descriptions, etc. However, numbers past slot 3 show up as "undefined" on the phone. The descriptions show up okay, however. I have tried variations on the numbers, descriptions, name of the group, etc. and cannot figure out slots past number 3 show up this way. I'm wondering if anyone has seen this type of issue before. This is also just one example; other users have the same issue but it may not be starting at slot 3 (I used this as an example). The Call Manager system is 3.1(4b) and the admin is 3.1(0.35).

Thanks for any input!!

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New Member

Re: 7940 Phone and CCMUser configured Speed Dial Group

You cannot have more than 2 speed dials on a 7940 phone. The reason why the other phones have more than 2 is that may be they are 7960s. Just verify this.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00800b6081.html#xtocid3

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