7940 reset because of corporate directory

egoppel · ‎08-04-2003

When i do a lookup in the corporate directory on 7940 phone, and i query an invalid result (refine search message ).

And i press the softkeys Dial,EditDial,Exit,More the Phone will reset.

I`m running Callmanager 3.3(3) with OS 2000-2-4sr2

Does anyone know if this is a known issue?

Does anybody know how to fix this?

egoppel · ‎08-07-2003

follow up on message above:-> When the Softkey Dial is pressed, the phone will reset after a couple of seconds.

Will be fixed in a future release.

gordon.hawkins · ‎08-07-2003

... so you found the problem? Do you have a bug number relating to this issue?

egoppel · ‎08-07-2003

No i`m sorry, We`ve had contact with TAC over the phone, And they said it will be fixed in version 3.3.4 or in 4.0.

I`m sorry i guess we`ll have to wait.

If I receive other information or solutions, i will post them here.