We have a new plantronics H261N. Whenever we use it to the 7941g phone, it have a buzzing sound on the other side. But when we use it to other phones (nortel phones), it works perfectly. Is it compatibility issue?
We haven't used the H261N so I can't give you an exact answer. I did search the Plantronics site to make sure that the H261N and the 7941G are compatable (and they are :) Are you using it with the Part# Amp 26716-01 cord? This cord has different pinouts than previous models. I have included a link to Plantronics Tech Support that has worldwide contact numbers. I would give them a call, and talk to your supplier. Anytime I have had a problem they have been very good and do back up their product quite well. If there is an issue I'm sure that you could trade in this model for another.
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