I have some users that this problem has happened to.
When a call comes in to this user and they pick up the handset the phone dosent get answered. Only when they hit the awnser softkey the phone picks up. If i reset the phone it works fine again. any ideas? CM 4.2
I think you may be hitting this caveat: CSCsc99161.
Rarely a 7970 IP phone will get into a state where the speaker, headset, handset, or line buttons will not work to take the phone offhook. In this state the only way to go offhook will be to use the softkeys.
We have experienced this problem on 7941 and 7961. TAC has advised that upgrading the phone firmware to 8.0(4) would fix the problem.
The problem could also be with the hook switch. I've seen it on a few phones before. If the hanger tab for holding the handset for wall mount is turned up, then it could hold the handset from resting completely on the hook switch.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...