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Community Member

7941G-GE unresponsive

Basic CCME test environment and we have at least two 7941G-GE phones that are unresponsive. All they do is cycle green lights on the two line appearances and headset. Resets do nothing. Reprogramming does nothing. Reset to factory defaults is unresponsive.

Any ideas or similar problems heard of out there?

Community Member

Re: 7941G-GE unresponsive

Did you use the create cnf-files command under telephony-service? It is REQUIRED when installing the 7971 / 7912 / 7941 / 7961 Java-based IP phones:

Step 7

create cnf-files


Router(config-telephony)# create cnf-files

(Required for Cisco Unified IP Phones 7911G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE) Builds the XML configuration files that are required for Cisco Unified CME phones.

there are also MULTIPLE JAR files that need to be installed to flash on the router, as well as referenced in your config for these IP phones to register and work on a CME. Here is an excerpt:

Cisco Unified IP Phone 7911, 7941, 7941-GE, 7961, 7961-GE, 7970, and 7971 require multiple files to be shared using TFTP. The following configuration example adds support for these phones. Use the create cnf-files command after you add or change phone firmware.

tftp-server flash:SCCP11.7-2-1-0S.loads

tftp-server flash:term11.default.loads

tftp-server flash:apps11.1-0-0-72.sbn

tftp-server flash:cnu11.3-0-0-81.sbn

tftp-server flash:cvm11.7-2-0-66.sbn

tftp-server flash:dsp11.1-0-0-73.sbn

tftp-server flash:jar11.7-2-0-66.sbn

! 7911 firmware


tftp-server flash:TERM41.7-0-3-0S.loads

tftp-server flash:TERM41.DEFAULT.loads

tftp-server flash:TERM61.DEFAULT.loads

tftp-server flash:CVM41.2-0-2-26.sbn

tftp-server flash:cnu41.2-7-6-26.sbn

tftp-server flash:Jar41.2-9-2-26.sbn

! 7941/41-GE, 7961/61-GE firmware


tftp-server flash:TERM70.7-0-1-0s.LOADS

tftp-server flash:TERM70.DEFAULT.loads

tftp-server flash:TERM71.DEFAULT.loads

tftp-server flash:CVM70.2-0-2-26.sbn

tftp-server flash:cnu70.2-7-6-26.sbn

tftp-server flash:Jar70.2-9-2-26.sbn

! 7970/71 firmware



load 7911 SCCP11.7-2-1-0S

load 7941 TERM41.7-0-3-0S

load 7961 TERM41.7-0-3-0S

load 7941GE TERM41.7-0-3-0S

load 7961GE TERM41.7-0-3-0S

load 7970 TERM70.7-0-1-0s

load 7971 TERM70.7-0-1-0s

create cnf-files version-stamp Jan 01 2002 00:00:00

Here is the link:

Hope this Helps.....

Community Member

Re: 7941G-GE unresponsive

It does help but not with my dead phones. I have 12 other 7941's working fine which tells me CME is has the correct configuration. I'll end up opening a case I just figured it was worth asking.

Thanks for the help though I appreciate it.

Community Member

Re: 7941G-GE unresponsive

So what did you find when you opened a TAC case? I just did a factory reset on a 7961 phone and it is acting the same way you describe yours as acting.

Community Member

Re: 7941G-GE unresponsive

I have also noticed this problem. It appears to be related to the Ver 8 firmware load. I have downgraded to the 7.0.3 version and phone reloads and starts responding again (after factory reset sequence). I am going to test a difference firmware load. The 7.0.3 version prevents me from connecting to our corporate directory with the url directories setting in CME 4.03.

Community Member

Re: 7941G-GE unresponsive

I am running CM4.1(SR3)

I got my 7941G phones in today and mine are all doing the same thing as yours.

-I normally static my tftp addresses in the phones, because of my network.

This is the only setting i changed in my network and they started upgrading:

- In my router i setup a DHCP pool and added Option 150 ip x.x.x.x

CME Router Address or tftp (in my situation the address was my publisher CM)

They work fine now.

Best of luck.

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