The customer is indicating that call transfer on an 7960 quits working all together. They try to reset the phone and still does not work. The only thing that they can do to resolve the problem is swap the phone out with a new 7960 phone. They have went through 4 phones in about 5 months. This phone is the main receptionist's phone. I have not heard of this type of problem happening. When they test one of the so called "defective" phones at a later time, still the same problem. It is almost like the Call Transfer "Soft Key" wears out.....
Do they acutally get the transfer softkey? Is it greyed out or does it look dark? If you take one of the phones to your lab does transfer work for you? That is the same softkey used for new call and end call are these functions also not working? What version of cisco callmanager and phone load are they running? What is the gateway?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...