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7960: Ring on second line when first line busy?

Our Administrative Assistants have requested that their phones ring when they receive a second call, rather than hearing call waiting beep. Is this possible with the IP phone 7960 and CCM 3.1(4b)? How is it administered?

They are used to our Avaya Definity G3, which allows me to specify ring continuously, single ring, or no ring when a second appearance alerts.

Thanks for your help!

Dave Wolgast

HealthNow NY, Inc.

Buffalo, NY

5 REPLIES
Bronze

Re: 7960: Ring on second line when first line busy?

Dave,

You can setup a hunt group in webattendant to ring to the next line when the other is not availalbe. You will need to set up a Route Point, and take Call Waiting off of the lines you want to "hunt". Then set the Forward Busy and Forward No answer and the Route point you created in web attendant. The last thing is to associate the Route Point with the AC user.

Geoff

New Member

Re: 7960: Ring on second line when first line busy?

First, set "call waiting" to "off." Then create a second DN on the 7960, and set "forward busy" on the primary DN to go to the second DN. The admin assistants then have the option of putting the first call on hold and answering the second call.

On the second DN you can either leave "call waiting" on or set "forward busy" and "forward no answer" to go to your voice mail DN (if your admin assistants have voice mailboxes) or anywhere else you want it to go.

Cisco Employee

Re: 7960: Ring on second line when first line busy?

This feature was added in CallManager version 3.3. You can set each line to disable (no alert), flash only, ring once, ring (continuous), and Beep Only.

New Member

Re: 7960: Ring on second line when first line busy?

Do you know if these options are available while a person is actually on line one?

Cisco Employee

Re: 7960: Ring on second line when first line busy?

Yes, those options are available in CCM 3.3. It can be configured globally for all lines in the service parameters: "Ring Setting for a busy station."

Or, it can be set on a line-by-line basis in the line configuration page.

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