We have 7960 with 2 7914 side cars. We are running call manager 5.1(2b). On this phone the receptionist has 4 main outside numbers and the numbers of the others in that department. Is there a way to ensure that if one of those 4 main lines is ringing and one of the users ext. that when the phone is pickup that the main line is anwsered before one of the users exts. Today of 2 calls are coming in one on the main line and one on the users ext it will pick up the users ext first.
There is a Setting called "Always Use Prime Line" if this is set to True, the Handset will only pick up calls ringing in on the Prime Line. If it is set to False, picking up the handset will Pickup any ringing call. It sounds like your setup has this set to False.
Changing this to True will not answer the question for all 4 of the Main Lines (there is no method to force this behaviour) but at least they will have to select a Line Button and won't answer the ext call by accident :)
In order to change this parameter, log in to the Cisco CallManager Administration page and perform these steps:
From the Service menu, choose Service Parameters.
Choose Publisher CallManager Server > Cisco CallManager service.
Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose True for this parameter, and click Update.
Note: The default value for the Always Use Prime Line parameter is False. If the flag is set to True, when the phone goes off-hook or the speaker button is pressed, then the primary line is chosen and becomes the active line. If a call comes in on the second line of a user, going off-hook makes only the first line active. In this case, the user must select the second line in order to answer the call. If the flag is set to False, the phone automatically chooses a line as the active line based on the line status.
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