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New Member

7961 not booting

I have a few 7961 phones starting up the start splash screen and stopping there. The side buttons flash down and the headset light stays on. I have tried a firmware reset via the # 123456789*0# scenario. I was wondering if there is anything else I could try. The phone does exactly the same thing if it is plugged into a PoE switch or a Power Cube. On or off the network.

2 REPLIES
Bronze

Re: 7961 not booting

John:

If you can get the phone to an idle screen you can try upgrading the firmware on the 7961s manually.

Use a laptop with TFTP server. Configure the IP address and TFTP server address in the phone manually. Copy SEPDefaul.cnf.xml, XMLDefault.cnf.xml, and the phone load to your laptop.

Heard of this from Brandon Buffin. If it works for you - thank him for the idea.

If the phone refuses to boot entirely and will not accept a manual load you may consider RMAing the devices for replacement.

Tom

New Member

Re: 7961 not booting

Hi Tom,

Looks like it will have to be RMAd. It only gets as far as the first splash screen and sits there flashing and no buttons worked.

Thanks for the above suggestion though I will have to keep that in mind.

John

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