7970 Console Access Password/Corrupt Load

[Aaron Harrison]

Hi All

I'm trying to fix a 7970 phone - it has a corrupt load TERM70.6-0-1-0SR1s.loads

I've knocked up a console cable and can see that it tries to tftp the load file again to fix itself - however the file isn't on the CallManager I have here.

Does anyone know where I can find the loads file and it's associated files?

Alternatively - does anyone know the user/password combination required to access the console port?

I think if I had this I may be able to force it to TFTP the load I have available now...

Thanks

Aaron

[Brandon Buffin]

Aaron,

I have attached the loads file. Hope this helps.

Brandon

[Aaron Harrison]

It does indeed - I think I need the three files referenced in this file though...

Jar70.2-8-0-74.sbn

cnu70.2-7-3-77.sbn

jvm70.PMS499KR73.sbn

If you could post them or send them to me (aaron.harrison at the email domain azzu.co.uk) that would be much appreciated...

Aaron

[Brandon Buffin · Accepted solution]

Here you go.

Brandon

[Aaron Harrison]

Thanks Brandon - much appreciated... Hopefully this will fix the handset...

This has all got me curious now I have my console cable though - does anyone know what the user/password is (I've assumed it's not a CM user associated to the phone as it prompts for a user/pass when the phone isn't registered)..???

Aaron

[gogasca]

Hi Aaron,

http://www.cisco.com/en/US/partner/products/hw/phones/ps379/products_administration_guide_chapter09186a00801ebe69.html#wp1010629

In this document only the password is mentioned (cisco), you may try for the 7970:

Username: default

Password: user

This is also a good link for a factory reset.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_administration_guide_chapter09186a00804b0bea.html#wp1087544

Let us know.

Gonzalo