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7970 Freezed!!

I got a 7970, it bootup, but freeze at "cisco logo" with "Java icon".

Anyone see this before, and know how to fix it??

Thanks

Ken

1 ACCEPTED SOLUTION

Accepted Solutions
Green

Re: 7970 Freezed!!

Try a factory reset:

-Power off 7970.

-Power on 7970 (with a power brick) while holding the # key.

The lines lamp should blink amber in sequence. Let go of the # key.

-Press 123456789*0#.

The lamps should blink green in sequence.

The phone obtains IP information through DHCP.

The TERM70.default load loads on the phone.

The phone should recover the configuration file from Cisco CallManager. If not, reset by typing **#** to restore the configuration.

If you do not have a power brick connected while doing the factory restore, the process fails because the 7970 cannot TFTP the TERM70.default load from itself with inline power. If you have a console connected, you receive the CDP: power TLV's not detected - assume low power mode - pwr src = 1 message.

If step 3 does not work, upgrade the phone load to the latest version. Refer to the Software Download

Let me know

1 REPLY
Green

Re: 7970 Freezed!!

Try a factory reset:

-Power off 7970.

-Power on 7970 (with a power brick) while holding the # key.

The lines lamp should blink amber in sequence. Let go of the # key.

-Press 123456789*0#.

The lamps should blink green in sequence.

The phone obtains IP information through DHCP.

The TERM70.default load loads on the phone.

The phone should recover the configuration file from Cisco CallManager. If not, reset by typing **#** to restore the configuration.

If you do not have a power brick connected while doing the factory restore, the process fails because the 7970 cannot TFTP the TERM70.default load from itself with inline power. If you have a console connected, you receive the CDP: power TLV's not detected - assume low power mode - pwr src = 1 message.

If step 3 does not work, upgrade the phone load to the latest version. Refer to the Software Download

Let me know

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