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Community Member

7970 phone get wrong extension in SRST mode

Cisco 2811 running in 12.3(14)T or 12.4(4)T have the same result, the 7960 phone get the same extension in SRST mode as in CM mode but the 7970 phone get extension 4000 in SRST mode. In CM mode, the extension of the 7970 is 7004.

The callmager is running 4.1(3)SR1, upgrade to SR2 have the same result.

The firmware of 7970 have changed several version to test, the same result. change another set of 7970 phone, the phone get 5775 in SRST mode, the phone extension is 7009 in CM mode.

Debug ephone register get the following:

ephone-2 Mac:000D.EDAB.6F6A TCP socket:[2] activeLine:0 REGISTERED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0

IP:10.1.2.23 50444 Telecaster 7960 keepalive 2 max_line 6

button 1: dn 1 number 7002 CM Fallback CH1 IDLE CH2 IDLE

ephone-3 Mac:0014.F245.03C8 TCP socket:[-1] activeLine:0 DECEASED

mediaActive:0 offhook:0 ringing:0 reset:0 reset_sent:0 paging 0 debug:0

IP:10.1.2.27 3935 7970 keepalive 3 max_line 8

Partial config is listed below:

!

voice-port 1/0/0:23

!

ccm-manager fallback-mgcp

ccm-manager mgcp

!

mgcp

mgcp call-agent 10.1.2.3 service-type mgcp version 0.1

mgcp dtmf-relay voip codec all mode out-of-band

mgcp modem passthrough voip redundancy

!

mgcp profile default

!

!

!

dial-peer voice 102 pots

service mgcpapp

port 1/0/0:23

!

dial-peer voice 10 pots

destination-pattern 9T

incoming called-number .

direct-inward-dial

port 1/0/0:23

!

!

!

call-manager-fallback

max-conferences 6 gain -6

timeouts interdigit 4

timeouts ringing 120

ip source-address 10.1.2.3 port 2000

max-ephones 42

max-dn 50 dual-line

access-code pri 9T direct-inward-dial

date-format dd-mm-yy

!

!

Thanks in advance for any information!!

Michael.

1 REPLY
Community Member

Re: 7970 phone get wrong extension in SRST mode

Hi

1. Why your call agent IP address and IP address for SRST are the same?

2. Why your 7970 is in DECEASED state?

Look at:

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2169/products_command_reference_chapter09186a0080551c6e.html

Citation:

"Indicates that the Cisco IP phone is active and registered. Alternative states are UNREGISTERED (indicating that the connection to the Cisco IP phone was closed in a normal manner) and DECEASED (indicating that the connection to the Cisco IP phone was closed because of a keepalive timeout)."

Regards

Wojtek

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