We have some new 7970's with 5.0.1 load. When I connect to the same port I just removed a 7960 from, I can not get the phone to register with CCM. If I manually provide IP info on the phone the phone TFTP's the new load (5.0.3) and registers ok. I can then switch back to DHCP. I know the port is setup ok as the 7960 works and once the new load is there so does the 7970.
I guessed I was hitting the following bug:
CSCed37125
Symptoms:
The 7970 IP Phone will be stuck at the Cisco Logo screen or otherwise be
locked up.
Conditions:
The date is January 1st, 2004
The date is on or after Febuary 29th, 2004
Workaround:
Upgrade to Phone Load 5-0-3-0s or later and power-cycle the 7970s to download
the new Phone Load.
The 5-0-3s load is available here to registered Cisco.com users:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
The file name is cmterm-7970-sccp.5-0-3.exe.
If the phone hangs on boot up and does not upgrade to 5-0-3-0s, you must reset
the phone to factory defaults as follows. Note that the phone must be on a
network providing an IP address and TFTP server address using DHCP. The
Alternate TFTP setting is erased when using this procedure requiring that the
TFTP server address be provided by a DHCP server to get the phone upgraded.
1) Power off the phone
2) Hold down the '#'.
3) While holding '#', connect an AC adaptor to the phone.
4) Continue to hold '#' until the line buttons blink amber.
5) Release the '#' key.
6) Enter: 1 2 3 4 5 6 7 8 9 * 0 #
7) The lights should change color from amber to red. The phone is now resetting
to factory defaults.
I followed the above info first for the first phone, got the amber lights, then red then green - so assume phone is set to factory default. I now can not get the phone to download the 5.0.3 load. I cannot manually add ip info. The phone just sits there flashing the green lights. any suggestions before I send it back?
TIA
D
