7970 - To take a call pickup the phone and push the button is needed

[HypoManage]

Hello,

on our 7970 it is needed to pick up the phone and push the button "Answer" to take the call. On our 7960 and 7940 that ist not needed.

Did anybody know this problem and have someone a resolution of this topic ?

Thank you in advance

Kind regards

Gerd Jung

[Rob Huffman]

Hi Gerd,

It sounds like you might be running into this bug for 7970G phones:

Release Notes

Symptom:

Rarely a 7970 IP phone will get into a state where the speaker, headset, handset, or line buttons will not work to take the phone offhook. In this state the only way to go offhook will be to use the softkeys.

Conditions:

This has been seen in various Skinny phone loads up to and including 7.0(2)SR1. It is not dependant on CallManager version.

Workaround:

A simple IP phone reset will recover the phone.

Further Problem Description:

The root cause of this issue is not known at this time.

This problem will be further addressed in the 8.0 Skinny loads by adding more debugging to the IP phone console. If you suspect you have an IP phone in this state running an 8.0 load please do not reset the phone and contact TAC immediately.

CSCsc99161

Phone does not go offhook except via softkey.

http://www.cisco.com/pcgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99161

Hope this helps!

Rob

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