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New Member

7975 user guide is not available

Hi,

We are running UCM 5.1.3 cluster.

We are not able to find 7975 IP Phone user Guide:(it shows http error)

https://x.x.x.x:8443/PhoneGuides/locales/en_us/PhoneOnlineGuide/7975/75sccp.pdf

Please let me know how to upload the user guide.

Regards,

5 REPLIES
Hall of Fame Super Red

Re: 7975 user guide is not available

Hi Krishna,

There is no specific 7975 User Guide for CCM 5.x Here is a pretty good version that should work :)

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7975g/6_0/english/user/guide/7975_UG_CUCM6_0.pdf

Hope this helps!

Rob

New Member

Re: 7975 user guide is not available

Hi Rob,

Thanks for your reply.

Can it possible to upload 7975 user guide manually in UCM 5.x so that user can download the guide from there user page(ccmuser).

Thanks & Regards,

Krishna

New Member

Re: 7975 user guide is not available

Hi Rob,

I am having the same issue with the 7962/6242.pdf. This is accessible when I choose the US locale, but not for the UK locale. Seems a little strange as the UK locale is installed and appears to be available.

Any help would be greatly appreciated.

Regards,

Steve

Hall of Fame Super Red

Re: 7975 user guide is not available

Hi Steve,

Sure sounds like a bug to me. What CUCM Version are you running? There is a similar bug in 5.1(x) for 7941/7961 and other Locales.

CSCsi56192 Bug Details

FRA: ITA: DEU: User guide for 7941/7961 phones not found

Symptom:

German, French and Italian user guides for 7961/41 not downloadable from user web page.

getting following error:

HTTP status 404

The requested resource (/phoneguides/locales/de_de/phoneonlineguide/7961/6141sccp.pdf) is not available.

Conditions:

CCM 5.1.1 with following locale installed:

cm-locale-combined_network-5.1.1.0-1.cop

cm-locale-de_DE-5.1.1.0-1012.cop

cm-locale-fr_FR-5.1.1.0-1.cop

cm-locale-it_IT-5.1.1.0-1.cop

Workaround:

user can change the URL with following:

https://x.x.x.x/PhoneGuides/locales/fr_fr/7961/6141sccp.pdf

It will bring up the corresponding user guide for the language selected.

or you can use the online help guide from Cisco.com :

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Status

Fixed

Severity

3 - moderate

Last Modified

Any Time

Product

Cisco Unified Communications Manager (CallManager)

Technology

1st Found-In

5.1(1)

Fixed-In

Release-Pending

Hope this helps!

Rob

New Member

Re: 7975 user guide is not available

Hi Rob,

Thanks for the response… We are running version 6.1.2 and as far as I am aware the bug you mention is no longer an issue (well at least this is what I am led to believe from the forum etc)

I am considering trying a newer locale?

Regards,

Steve

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