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New Member

7985 not making calls

Hi, I have CME 4.1 and everything is up and running except for the two 7985 IP phones in the system. These phones are unable to make calls to select numbers, we just get a fast busy when the phone rings out. The phone numbers being called are on different service providers and mostly cell phones. However these numbers can be called from any of the 7961/7971 phones that are on the same system. Any ideas would be greatly appreciated, I'm currently at a wall here. Thank you in advance

2 REPLIES
New Member

Re: 7985 not making calls

Do you have MTP (Transcoding resources) set up into CME?

Re: 7985 not making calls

7985 sets try to initiate H.264 video calls by default on all calls. Under your voice-port configuration, you need to have the following:

voice-port x/x/x:23

bearer-cap speech

This should allow your 7985 to make calls to the PSTN.

Hope that helped, and if so, please rate post.

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