i would agree that 8.2(2) is the right step. i actually just ran into a bug with 8.3(1)S with the berbee informacast application and had to revert to 8.2(2) on a callmanger 4.3 deployment.
FYI - the bug i ran into was when you press the services button and get the berbee menu, you cannot select any items from the list of recordings, the buttons are not responsive. you had to press the exit button, re-select the berbee service and then you could select the message you wanted to broadcast. The berbee people have a developer case open with cisco now but i am not sure when a fix will be out.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...