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New Member

911 Calls

Is there any easy way to find out if some one made 911 calls by mistake. One of the users keep dialing 911 (I don't know why), and I need to track him/her down. CDR is currently not enabled, and the only way to track it through CCM Trace. There are so many logs that it will be a tedious process.

Is there any easy trick?

Thanks

3 REPLIES
New Member

Re: 911 Calls

belive me enable CDR it will make your life easier.

p.s rate it if ti helps

Super Bronze

Re: 911 Calls

Erm... turn on CDR?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: 911 Calls

Pick up the book "CallManager Best Practices". There is a chapter in there on "Call Detail Records". In that chapter it shows how to search the SQL Database. Search for "911" for the "called number". It's pretty easy and straight forward.

Also, just about every installation I've done the customer has ended up complaining about "911" calls. If you are having problems with this, I suggest taking out the "911" route pattern and forcing users to dial "9911". Also, make sure that the long distance route pattern is "91[2-9]XX[2-9]XXXXXX" instead of "91XXXXXXXXXX". This will practically eliminate the "911" problem which is inherent to users fat fingering a long distance number.

Mike

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