Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

A tool for Operating Hour Updates???

We are trying to move the burden of script changes made just due to the operating hour changes from IT to the Operation folks. So in other words if a particular call Plz let me know of how anyone out there is tackling a similar problem. Thanks

3 REPLIES
New Member

Re: A tool for Operating Hour Updates???

Forgot to mention the Version of ICM. We are currently on ICM 4.1.5 and planning to upgrade to ICM 4.6 by 2nd quarter of 2002

New Member

Re: A tool for Operating Hour Updates???

Are you talking about giving them access to certain scripts or putting the information in a form they can understand. Feel free to call me at 608.848.4143 to discuss.

New Member

Re: A tool for Operating Hour Updates???

Thanks for your reply. What we are looking into is to do a combination of creating an ODBC front end to give Operation team access to a few global variables eg. Occupancy level etc. and to do an integration with a WFM tool. Problem is WFM data would not be realtime, second what would be the performance impact if we ODBC into the database directly as opposed to creating a separate database and updating ICM database with the values hourly or see. Have you done this before.

116
Views
0
Helpful
3
Replies