I'm not sure what you mean... if you want to change what the AA spoken name is then you can go to the Global Directory, and in the AutoAttendant field, change the spelling of the person's name, where LastFirst is the default.
You probably have the file in the wrong audio format for the CRA engine to play it to the caller. I am sending you an email, can you please reply to it and attach the file you are trying to upload? I can look at it, and try it with my CRA server and let you know what I find out.
To make AA speak user name from database not letter by letter but like real sounded name you can download user spoken name.
1. Record name by standard Windows Sound Recorder. Then go to File/Properties window and see Audio Format If you have something else than CCITT u-Law 8000 kHz, 8 bit Mono than press button Convert Now and choose Format: CCITT u-law and Attributes: 8000 kHz, 8 bit Mono 7 kb/sec and press OK.
2. Put this file on CM or make it reachable on the network .
3. On CM run Start/Program Files/Cisco CRA Administrator/Spoken Name Prompt Upload.
4. Put UserId and path to file and thats it. Now you can check it in AA it should work.
Is there any other simplest way on CM 3.1. Does CM 3.1 support text to speech feature? I think some client prefered the text to speech rather than text to spell because sometime the caller hardly understand if the name was spelled.
The only automated attendant that does text to speech with CM3.1 that I know of is the "spell by name" feature that is part of Personal Assistant 1.2. Otherwise if you are using CRA 2.2 Auto Attendant then you need to upload the wav files as described in this thread, or the system will spell the user's name.
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