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Abandon Calls show priority 0 when call abandons

Greetings

Another question...

When running a report on call abandons, there is occasionally a call that will queue at priority 1

(at 11:52am) - at 12:02pm, the call is logged as abandoned at priority 0 The queue time for the call is 0. A check of the CCM logs show the call coming in but not abandoned - the CRS logs show the call being queued. When asking around the office it was

mentioned that this was a 'call clearing' bug but the call was only tracked for 10 minutes. This has also happend on a call that lasted an hour in queue.

This is with CRS 3.0(3a)spd and CCM 3.3(2)es52

Any info would be appreciated!

Thanks

Mike Kana

1 REPLY
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Re: Abandon Calls show priority 0 when call abandons

Does that mean the call was never queued. Guess, there is something wrong with the scripting. Try to double check if the scripting is fine.

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