When running a report on call abandons, there is occasionally a call that will queue at priority 1
(at 11:52am) - at 12:02pm, the call is logged as abandoned at priority 0 The queue time for the call is 0. A check of the CCM logs show the call coming in but not abandoned - the CRS logs show the call being queued. When asking around the office it was
mentioned that this was a 'call clearing' bug but the call was only tracked for 10 minutes. This has also happend on a call that lasted an hour in queue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...