One way to solve the problem is to give the receptionist an additional line(s) on their phone and make the line(s) another member of the hunt group. With a 7940, the receptionist could handle 2 calls. With a 7960, they could handle up to 6 calls.
Brandon is correct, the way it works for you is per design, becuase of JTAPI limitations you cannot send more than one call to the same DN, so you need to assign multiple unique DNs to the reception's phone and list all of them in the hunt group.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...