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AC phone with FB/FNA on non-hunt group line

Is the requirement for phones used for Attendant Console to not have FB or FNA set, only for lines used in the Hunt Group or for any lines on the phone. I have customer that wants the receptionist to have personal extension on the phone and be able to recieve personal voicemail. So, if that extension is not part of Hunt Group is it a problem to set the FB/FNA to voicemail.



Re: AC phone with FB/FNA on non-hunt group line

There is an issue in this. You CAN put a CFNA on the attendant lines. This will get the call to voice-mail if the attendant steps away from their desk. The problem is that TCD will continually route calls to that extension, even if the attendant is away. Those calls will continue to go to voicemail. This will happen independent of whether or not there are other attendants at other

phones that are sitting at their desk. The only way for TCD to know that the attendant is not available is if they log themselves out of the AC console.

That is the reason that it is suggested that you not put a number in CFNA. The best solution to your problem -- treatment of calls that are sent to an attendant when that attendant gets up and walks away -- is to educate the attendant that they need to make themselves unavailable, or log out, when they leave the desk.

However, if you still want to make calls that go to an attendant and are not answered go to voice-mail, you can set up a CFNA on that line. Just understand that this means that for as long as that attendant is away from their desk, the other attendants, the ones after that one, in the hunt group will not see calls -- they will all go to voice-mail.