Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

AC transfer to Voicemail failed, CM 4.1.3

I have CM 4.1.3sr3 and my Attendant Consoles fail to transfer to voicemail. I am running Unity 4.0.5. Does this work for anyone else? The Voicemail profile is set like all other phones. The lines can hit the messages button and go to the VM pilot number no problem. I looked at the acclient.txt file I see the following message "ERROR ACClientTelephonyMgr.transferToVM(): Pilot for[4241] is null". It's like the AC doesn't know what the VM pilot point is. I even tried putting in the Voicemailprofiles.xml file with no luck. Any ideas or suggestions would be greatly appreciated.

1 REPLY
Green

Re: AC transfer to Voicemail failed, CM 4.1.3

Please check this and let me know

CSCed71318 Details:

Symptom:

Transfer to voicemail feature fail with error "Fail to transfer to voicemail".

Condition:

Failure occur if the destination phone's Voice Mail Profile is set to NONE under its line configuration.

This configuration will take the default system voicemail profile but transfer to voicemail feature will fail from AC client application.

However, manual transfer to voicemail using the hardware phone work fine.

91
Views
0
Helpful
1
Replies